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Warranty Question: What do I do when I get a replacement shock?

Published at Aug 18, 2017

For those who are not aware, we offer a lifetime warranty on all of our products. Not only does this cover manufacturing defects but we also cover wear items too. Since a shock is a wear item and will be completely normal for it to wear out over time, it is possible that at some point it’ll need replacing. If you’re covered by our warranty give us a call and we can get you details to get a claim started for a replacement part(s), 801-365-1440.

In this scenario, we have assumed that you have claimed a shock under the warranty and have gotten a replacement shock. You may be wondering, what now? Well we’d like to walk you through the process to make the switch as painless as possible.

Step 1

You will obviously need to remove the shock from the vehicle. Once the shock is off the vehicle lay it down next to the new shock and compare the two side by side to confirm that they appear the same. Check brackets, threading, or size of the shocks to be sure it appears correct. If there is any question or doubt, give us a call: 801-365-1440.

Remove Old Shock

Step 2

You will need to transfer your components from the old shock to the new one. Start by removing the nut that holds the top mount to the shocks. In some cases, this may be a factory mount and in others this could be the supplied Raceland mount.

Transfer Components

Step 3

With the top mount removed, remove the spring and any dust covers/bump stops that would be on the shock piston.

Remove Spring and Dust Cover

Step 4

Measure the exposed threads below the adjustment collars to know where to set the collars on the new shock. Thread the collars off the top of the shock.

Measure Threads

Remove Collars

Step 5

Thread the old collars onto the new shock. Get them set to the same measurement taken from the old shock and lock them into place.

Install Collars

Step 6

Slide the dustcover/bump stop onto the shock piston and then set the spring onto the spring seat.

Install Dust Cover

Step 7

Place the top mount back onto the shock and then reinstall the top nut securely.

Install Top Mount

Step 8 (full threaded kits only)

If you have a fully threaded kit it will also be necessary in many cases to remove your lower mount from the shock body for use on the new shock. This lower mount will thread off the bottom of the shock once loosened. Keep in mind you’ll want to take measurements beforehand to ensure you install this to the proper position.

Full Threaded Lower Mount

Step 9

Reinstall the coilover onto the vehicle.

For some vehicles with a divorced rear spring (spring and shock won’t be mounted together), you can simply remove the old shock and install the new one as the spring nor components will be mounted with it. If you have questions during the process then please give us a call, 801-365-1440.


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